Customers' satisfaction is the best gift for us. We would like to try our best to provide you with the best products and service. So we welcome any question or suggestion.
We promise to our customers that we will deal with emails within 24 hours after receiving them. Free trial customers are also welcome to enjoy our effective One Business Day Email Service! Please do not hesitate to contact us.
1. How can I get the free trial version of the software?
Download the software you want from our website and install it. When you perform the conversion, a registration request window will pop up. Please ignore it and directly click Later button, and then you get the trial version.
2. How many methods are available for me to purchase the software?
To purchase our software, you can use any of the methods below:
- Credit Card Online now (including Visa, MasterCard/Euro Card, Discover, American Express, Diner's Club, JCB, and check cards or ATM cards, etc.)
- Recommended for Instant Delivery!
- Credit Card by FAX
- Credit Card by PHONE
- Bank/Wire Transfer
- PayPal (USD Only)
- CHECK/Money Order, etc.
3. How long it will take to get the registration keycode after payment?
Normally you will receive the registration keycode (automatically send by our system) by Email immediately after your successful purchase. If you did not receive it within 30 minutes, perhaps it has been tagged as a SPAM or it's because of the delay of Internet or system glitches. You can contact our support department at firstname.lastname@example.org to get assistance.
Note: Please provide valid Email address when you fill the order form. Please keep registration information of the software you received well for further use.
4. Why I didn't receive the registration keycode for several hours after my purchase?
There are several possible reasons:
1. Because of your Email setting, the letter with registration keycode has been tagged as a SPAM or went to Trash directly. Please look for the letter there.
2. Your Email service provider rejects Emails from unknown senders, so the registration keycode cannot be sent to you.
3. The Email address you provided is invalid (when you ordered the software). If you are under one of the last two situations, please contact our support team at email@example.com for help.
5. Why the keycode I just received is not working?
There are several possible reasons for the failed registration.
1. This is caused by entry error. You'd better copy and paste the registration info to the registration fields of the program directly, both license name and register key are case sensitive and please don't add any blank before or after the code.
2. License code is for the old version, but you use it to register upgrade version.
3. You download wrong version. Please make sure the version of your program is the latest. If not, please uninstall the old version and download the newest version. If the above can't help you out, please offer us the screenshots of the wrong messages for further lookup! You can contact our support team at firstname.lastname@example.org for assistance.
6. What's your refund policy?
Please View Alifesoft Refund Policy
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